Connection to app issues
This might be lengthy... so buckle up. So I was playing beat saber and wanted to stream it to the app so my family could see what I was seeing. (I have recently got a new phone). I tried to conn...
Forum Discussion
Just try a different phone or tablet to set up the headset 😉.
Update: tried another phone. To no avail.
Hi tcart0504 🙂
Using another phone should work, there are several threads about that issue.
If you use an Android phone, maybe try using an iphone and vice versa.
Impossible to Pair Quest 2 | Meta Community Forums - 1365559
Factory reset Quest 2, unable to re-pair headset. | Meta Community Forums - 1358370
Can't pair my Quest 2 after factory reset | Meta Community Forums - 1360301
Meta Quest Pairing Issue | Meta Community Forums - 1370914
I see the problem here.. It's right there in the list of options tried. The very first one on the list. Tried to pair approximately 16 times. Should have tried approximately 17 times. 😂 Just kidding. Hopefully the additional information from Choleni will help. steve_40 is correct that trying another phone usually works but obviously not in your situation unfortunately. Hopefully you'll find something in the links provided. Good luck 🤞
Hey, thanks for the humor in the madness! It made me chuckle.
I have tried another iPhone as well as another android and am still having the issues.
😁 Looks like you've tried everything. Here are a couple of more things to try. I know you've deleted and reinstalled the Horizon app on your phone. Try going into the app settings on your phone and delete cache and try again. If it doesn't work try deleting the cache and the data (deleting data will mean it forgets everything so you'll set it up again.) Final option, in case there is a, software glitch on the headset itself, connect your headset to your pc and run the Meta Software Update tool. If there's been a glitch in the software it should repair it.
Here's the link. I hope you can get it fixed and let's know how it goes. 🤞
https://www.meta.com/help/quest/software_update/
Just choose your device from the list and follow the instructions from there.
