Forum Discussion

Lechat642's avatar
Lechat642
Honored Guest
5 months ago

Controller drain battery & get hot & won’t update

Hi everybody, 

I just bought a brand new meta quest 3.

The right controller drain battery extremely quick I have tested to put new batteries and after the same time (controller stored not in use) the right controller have obviously consumed much more battery the the left one. I continued the test with other batteries brand and the result remain same. 

One other noticeable thing is that the right controller have on its bottom an area that become way hotter that the left one. 

When finally powering up with a brand new battery, it says that the battery is low and it is unable to update.

The controller is unusable, no button react and tracking just don’t work. Can someone help me to figure this out ? I have tried to factory reset the controller it but noting happened. I also tried to remove battery, unpair-repair but nothing changed. 

thanks for your help 

battery
controller
drains while turned off
hot
Meta Quest 3
PCVR
quest 3
tracking

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey there! We hear that you're having some troubles with your new Quest 3, especially with the controllers, as the battery drains too quickly, that's of course not the start with your new headset we want you to have and we would like you to send us a private message to start a support process or click in the following link: https://www.meta.com/help/support/

     

    We will be looking forward to see your message on our inbox!

    • FelixLsp's avatar
      FelixLsp
      Honored Guest
      5 months ago

      Hi it seems like we have started a conversation on my other meta account, shall I still start a new conversation though this link ?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Hey FelixLsp

         

        That's right! simply go through the link and you will first give us a few details about the problem and we can start a private chat about it. "Why make it private?" 

        Well it's very simple, we may have to talk about private account details and your privacy and account safety is extremely important to us.

         

        Thanks for the reply and we look forward to seeing you in our inbox.