Forum Discussion

TMTime's avatar
TMTime
Explorer
24 days ago
Solved

Controller Update Stuck at 0% forever

I just got the Meta Quest Pro controllers for my Quest 3 and the firmware update has been stuck at 0% for about 30 minutes. I have tried restarting my headset, clearing up storage space, restarting the controllers, and unpairing and attempting the update through the Meta Quest mobile app. This issue happens on both v79 and v81. Has anyone else experienced this or has suggestions to get the update to start? Thanks in advance.

App (Mobile)
controller
Headset
Meta Quest 3
quest 3
  • Choleni's avatar
    Choleni
    24 days ago

    Hi TMTime​ 🙂

    Sadly, it's a very common issue...look:

    Search | Meta Community Forums

    Maybe you'll find some tips that can help you...... recently somebody said he tried it again after several days and it was working then🤷‍♀️

    You can also contact support to see if they can help via email, chat or WhatsApp here:

    Get Support

    Or by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

4 Replies

  • Choleni's avatar
    Choleni
    MVP
    24 days ago

    Hi TMTime​ 🙂

    Sadly, it's a very common issue...look:

    Search | Meta Community Forums

    Maybe you'll find some tips that can help you...... recently somebody said he tried it again after several days and it was working then🤷‍♀️

    You can also contact support to see if they can help via email, chat or WhatsApp here:

    Get Support

    Or by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

  • AquaDarkSkull's avatar
    AquaDarkSkull
    Honored Guest
    20 days ago

    I’m on the quest 2 and I tend to use the Pro controllers as well. But I’ve ran into the issue of being stuck on firmware updates for the controllers that are stuck at 0% and never complete. I don’t know what causes this, but all I know is after factory resetting the controllers and re pairing them it STILL doesn’t work. Dunno why, but it’d be nice if there was a way to opt out of updates or go to previous versions that we know still function properly.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      20 days ago

      Hello AquaDarkSkull !

      Thank you for reaching out, and we’re sorry to hear you’re experiencing trouble with your Meta Quest Touch Pro Controllers. We understand how frustrating it can be when updates don’t go through as expected, and we appreciate you taking the time to share the steps you’ve already tried.
       

      In some cases, firmware updates may stall due to network-related issues, particularly if your wireless router is operating on DFS (Dynamic Frequency Selection) channels. These channels can interfere with Wi-Fi performance, leading to latency and throughput problems that may prevent updates from completing.
       

      Recommended Workaround: We suggest checking your router settings and disabling DFS channels if they’re currently enabled. Specifically, try avoiding channels numbered 50–68 and 96–144, as these are known to cause performance degradation in certain use cases involving Meta Quest devices.
       

      Additionally, please ensure:

      Your headset is fully charged and connected to a stable Wi-Fi network.

      Your controllers are paired correctly and within range of the headset.

      You’ve restarted both the headset and controllers after adjusting your router settings.

       

      If the issue persists after trying the above steps, please don’t hesitate to send us a private message.  Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We’re here to help and will do everything we can to get you back to a smooth experience.
       

      Thank you again for bringing this to our attention. Your feedback helps us improve and better serve the Meta Quest community.