Forum Discussion

Bilboschwaggins's avatar
Bilboschwaggins
Honored Guest
5 months ago

Controllers are bugy

Before I continue, I’ve removed the batteries and repaired the controllers. I don’t suspect the controller it self to be the problem. This issue started after the most recent update. 

I’m able to play games still but I find when I go to the navigator to open a browser or anything else I’m unable to click anything with my right controller. The white pointer beam stays blue. I know for a fact the buttons are working fine because I’ve played a game a breachers just fine. Until this morning I noticed my player going prone without me pressing anything. Also noticed that even if I put the controller down quest 3 won’t recognize my hands. Not even if I tap the controllers twice together. I played a game of demeo this morning just fine but the the bug in the nav menus were not good despite working in game. 

I believe this has something to do with either the firmware update for the controllers and or the most recent v79. I’m dying for this to be resolved as it is a very annoying issue to have that is truly taking away from my experience. 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi, Bilboschwaggins 

     

    We know there's not much that comes close to jumping into your favorite games, and we want to make sure your able to navigate through the Metaverse without pesky menu bugs.
    So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

     

    Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We want to get this fixed as quickly as possible so in the meantime, please try completing a hard reboot. This is different than just powering off your headset and can fix some bugs like this.

    • The first thing you should do is confirm that your device is charged by connecting it to a power source for an hour or two.
    • To reset your headset by performing a hard reboot: Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
    • Use volume buttons to scroll to Boot device and select it using the power button.

    We hope this helps and we look forward to hearing from you!