Forum Discussion

kenzielyttle09's avatar
kenzielyttle09
Honored Guest
4 years ago
Solved

CONTROLLERS VIBRATING & FLASHING CONSTANTLY

Hello... I'm hoping someone can help me out please? My controller's have stopped working on my oculus quest 2... they flash & vibrate every 5 seconds... I've tried multiple things but to no avail ☹️ PLEASE HELP!!!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hi KafoHD! Thanks for letting us know a factory reset didn't resolve your unresponsive controller. We know how important they are to our VR experience, and we're glad to look into this further for you! Below we listed a few additional things to try:
     

    Please let us know if there is any additional information or assistance we can provide! If you'd like to start a private message with us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

59 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hello kenzielyttle09. We know what it's like when you get really into gaming, and then your controller stops responding. Let's see what we can do to help you.

     

    Let's try some steps for when controllers don't work:

    • Remove the batteries from the controller (leave them out for five minutes this will make them update the drivers for the controllers)
    • Place brand new batteries in the controller. Do the controllers light up?
    • Un-pair and re-pair your controllers

     

    If your controllers don't light up or you are still having issues please reach out to Support HERE to further assist you.

    • Ambar745's avatar
      Ambar745
      Honored Guest
      3 years ago

      I too am having the same problem! I followed your steps and they did not work. I also tried the recommended steps on the link you provided. 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        When you were unpairing the controllers and taking out their batteries, was there any change at all? Were they responsive to the headset itself? Ambar745 

    • KafoHD's avatar
      KafoHD
      Honored Guest
      2 years ago

      I'm having the controller issue and thought a factory reset would work it did one time but now the controllers are unresponsive and I'm stuck at set upscreen

      • WarlordColossus's avatar
        WarlordColossus
        Honored Guest
        2 years ago

        SAME WITH MINE it's happened for a day I've went to support and they recommend buying new ones I've unpaired re-paired did everything and nothing works MetaStoreHelp figure this out ASAP

    • HEX.9's avatar
      HEX.9
      Honored Guest
      2 years ago

      I’ve tried everything they just keep vibrating every five seconds I’ve tried everything unparring and parring, factory reset, it shows on the app that they’re charged but every time I turn on the headset it start saying that trackings off, I even changed the batteries yet the controllers won’t track or it’s either the headset at this point I don’t know what to do please help 😭

  • Dronicus's avatar
    Dronicus
    Explorer
    2 years ago

    Mine were not. Only buzzing every few seconds and no tracking or pairing.

    • BlueberrieSmoothie's avatar
      BlueberrieSmoothie
      Retired Support
      2 years ago

      Hey hey Dronicus! Controllers are a vital part to enjoying VR, and I want to make sure you get yours working again. Were you able to try the troubleshooting steps provided by MetaStoreHelp above? If you haven't yet, I would definitely suggest trying that first. Let me know if any of the troubleshooting helped, or if we need to keep looking into this! 

      • Dronicus's avatar
        Dronicus
        Explorer
        2 years ago

        Still happening. I tried letting the Quest charge fully, and that didn't change anything. I can sometimes get to three dots in the center of the screen, and the volume controls work, but there is no sound and no VR of note.

  • PhantasmaPlasma's avatar
    PhantasmaPlasma
    Honored Guest
    2 years ago

    I’ve tried everything to, nothing works, new batteries, re pairing controllers and factory resetting. It’s just getting irritating now how janky these controllers can be and I’m trying to avoid shelling out money on an entirely new headset and controllers.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey everyone! We hate to hear you are still experiencing issues with your controllers. We want to help as best we can so you all can continue enjoying your journey in the world of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​

  • alewis512's avatar
    alewis512
    Honored Guest
    2 years ago

    I had the same problems. I contacted Meta Support, and they were able to send me controller replacements, both left and right. Turns out the controllers are not the problem, since the exact same thing was happening. Contacted support and told them to just send me a brand-new unit. Just telling, if you have this same issue, don't waste your money /time on controllers. Get a new headset. 

     
  • sco.521584's avatar
    sco.521584
    Honored Guest
    2 years ago

    Hello. I too am having these same issues. Has anyone found a solution?  Meta support seems to just tell everyone to PM them and when I did they just told me to replace it (which is out of warranty by a few months). This seems ridiculous because they are not even attempting to fix beyond basic remove the battery troubleshooting. It seems clear that this is not an isolated issue given everyone in this and other threads with the exact same issue. Just wondering if anyone found a fix or did you all get the same message in PM to replace it?

  • Tewmate's avatar
    Tewmate
    Honored Guest
    2 years ago

    Don't even waste your time contacting support, It's a bug with the system entirely and you have to get a new headset. Infact, I'm actually having this right now and it's so irritating. Thanks "Meta" for making me have to spend $500 on a new headset because my warranty ran out 3 years ago.

  • kingwaffledad's avatar
    kingwaffledad
    Honored Guest
    2 years ago

    I am having the same issue. Tried all of the troubleshooting steps, to no avail. Have had the Meta Quest 2 for only 2 months and it's already un-usable

  • linx80's avatar
    linx80
    Honored Guest
    2 years ago

    Same issue here. Nothing works. Right controller flashing SOS and/or vibrating continuously.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there again, linx80! Thank you for reaching out to us about your right controller. We're delighted to lend you a hand, but we've also responded to the post you made shortly after this one, suggesting some additional troubleshooting steps. Were they helpful? If they weren't, please let us know by sending us a PM. Thank you in advance for taking the time to do so! 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hello linx80! We hope this message finds you well. We just wanted to circle back around and see if you need assistance. Please let us know if you need anything as we are always here to help.

      • linx80's avatar
        linx80
        Honored Guest
        2 years ago

        I have written you a message.

  • Madeury's avatar
    Madeury
    Honored Guest
    2 years ago

    Issue just happened to me, changed batteries ,unpaired controllers , used compressed air, and still keeps vibrating and flashing. Unit is only 4 months old.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi, we understand you're facing issues with your controllers despite multiple attempts to get it sorted. PM us so that we can look further into this for you.

      • Please select our name to get to our profile page, or click here. 
      • Next, click "Send a Message" to privately message us!

       Please remember, you must be signed into the community first to send us a private message.