Factory reset and now I can’t pair
Hey so I had factory reset my vr because it was stuck on the loading screen and now I can’t pair it because it’s already set as a device on my app but I can’t remove it as a device so I can’t play my...
Forum Discussion
Hey there Streak0713 !
We see you want to get back to the Metaverse once again after factory resetting your headset and you have been unable to do so due to pairing issues. Therefore, as we intend to look into this and get it sorted for you, we'd request you to make sure that your headset has been correctly factory reset. Once the process of factory reset is complete properly, you shouldn't be able to see the device as paired in the Meta Horizon app. In case you're still seeing it, we'd advise you to try uninstalling and reinstalling the app in your mobile.
If you have any further queries or the issue persists, feel free to get in touch with us directly via sending us a PM:
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