Factory reset dark pattern
Urgent: Gifted Headset Bricked by Factory Reset - No Controller, No Setup, No Warranty Help!
Hey everyone,
I'm reaching out to the Meta community today because I'm completely stuck and frankly, pretty frustrated with Meta's support.
I recently received a 512 GB Meta VR headset as a gift. It was just the headset itself, no controllers. When I powered it on, I saw it still had the previous owner's account on it. Wanting to do the right thing and start fresh, I immediately performed a factory reset.
And that's where everything went sideways.
Now, the headset is permanently stuck on a "Sync Controller" screen. There's absolutely no way to bypass it, no workaround, nothing. It's just a digital brick.
I contacted Meta Customer Service, hoping for a solution. Their response? My only options are to buy a brand new headset (which I just got, so no thanks!) or purchase new controllers for $150. This is completely unacceptable. I have a perfectly good, under-warranty headset that's unusable because of a setup flaw, and Meta's solution is to make me spend more money.
This isn't a case of damage; it's a fundamental issue with the factory reset process that renders the device useless without an accessory I don't have. It feels like Meta isn't honoring the warranty in any meaningful way if their "fix" is to force an additional purchase. There should be some sort of basic functionality for all these headset only for sale items on Ebay and Amazon instead of holding the product hostage with a $150 controller purchase bounty.
Has anyone else encountered this? Is there some trick I'm missing to bypass this screen, or a way to get a single controller just for setup without shelling out $150? This is a huge barrier for new users, especially those receiving headsets as gifts.
Any advice or insights would be greatly appreciated. I'm hoping someone from Meta sees this and can offer a real solution. This could definitely be fixed with a firmware change.
Thanks