I have done a factory reset on my vr, it was deleted off my app so it’s showing I don’t have a device on my account.
I can not get my vr to connect to my wifi because the screen stays black on my vr. I have tried to do a warranty on it but they won’t do anything because it shows I don’t have a device on my account.
how can I fix this for my son!? It was a birthday present and he hasn’t been able to use it for over 3 weeks now…
I can get the app to find the headset when trying to pair but the screen stays black on the headset so I can’t connect to wifi.
You should be able to connect to wifi using the mobile app, under Headset Settings.
This is what it says.
Hi Bbryder 🙂
Maybe this will work?
About your warranty...... you said the Quest was deleted from the app, is it deleted here too??
https://auth.meta.com/settings/my/devices/
but they won’t do anything because it shows I don’t have a device on my account.
Have you talked to support...... or do you just assume they won't do anything?🤔
In case, you can't get the headset working again because you just have a black screen, reach out to support via email, chat or WhatsApp here:
It’s still listed as a device on there!!
I don’t really know enough about these things.
