So I pulled out my meta quest 2 headset today and tried playing a game. When I loaded in it was not tracking my controllers. But my controllers were working in the home-screen.I tried restarting my game and everything but it did not work. This is happen with every game and I don’t know what to do. It’s also doing it with hand tracking. It works in the home-screen but not the game. If anyone can help me figure this out I would greatly appreciate it.
Mine is the same
Have you been able to fix it?
Not yet. I've been searching the Internet for a fix but I have come across more people having the same problem, so looks like it needs a update.
I was going try a factory reset but my son doesn't want to lose any data.
Same issue, started behaving like this on Saturday. Was ok for awhile Sunday but has stopped again
Same issue today with v72 I even didn't expected.
And the problem is also with hand tracking.
same here - worked yesterday AM using Supernatural after V72 update on Saturday afternoon but not today (Monday, eastern time zone)
I have just been onto meta support and they said the usual restart headset, re pair controllers. I told them it must be a software bug and that there are a many of us with the same issue and now has been transferred to a concerned team to prioritise the issue.
Hopefully get it sorted soon
We are having the same problem with ours as well. Tracking is good on Home Screen but nothing in game.
This is what I have been told to do
I understand that you're having concern with your both controllers that works fine in the menu, but they are not working in the applications or games. I completely get how important this is for you. Please allow me to look into this.
For us to look further into this, can you please answer the following questions below:
Please try the following troubleshooting steps:
If issue still persist, please try performing Factory Reset. What this will do is reset the device to a "like-new" state, wiping all information and data off the device.
Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it is up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
Once you have set up Cloud Backups, ensure your device is fully charged, then proceed with the directions found in the Meta Store Help Center.
To perform Factory Reset:
Thanks for those instructions.
Update here: Hard reboot was not successful. Wiped app data from Supernatural, not successful. Uninstalled successful, new download/install, not successful.
Will attempt the factory reset later today/tomorrow morning.
I haven't had chance to try the instructions I posted but I tried loading up a game last night and it worked fine but tried again this morning and back to no controllers. I held power button for 30 seconds and worked again, it's very strange
Really needed this. Thank you!
Yesterday I was able to play after a reboot. It still works today.
Did a hard reboot and ours started working again. Thanks for the tips.
