Forum Discussion

Rexrex00's avatar
Rexrex00
Honored Guest
5 months ago

Graphic Driver issue from Meta link with my laptop

  My laptop is MSI gaming laptop, graphic card is NVIDIA 4070, i've tried to reinstalle dthe drivers but still unable to kick on the Meta link function, checked the cable and wireless are functi...
Rexrex00's avatar
Rexrex00
Honored Guest
5 months ago

Hello MetaStoreHelp

i've tried what you mention but issue still show up

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 months ago

Hey Rexrex00,

 

Thanks for getting back to us, here is something else you can check. Your laptop may be using the power-saving integrated graphics card instead of your more powerful dedicated GPU. This is a very common cause of performance problems with Meta Link. 
 

  • How to check on Windows:
  • Navigate to Settings > System > Display.
  • Click Graphics or Graphics settings.
  • Click Browse to find the Meta Quest Link desktop app (typically located in C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe).
  • Once added, click on the app and select Options.
  • Choose High performance and click Save.

Try this out and get back to us with the results. Thanks agin.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey Rexrex00,

     

    We just wanted to send another message in case the issues been resolved?

     

    If the issue's still ongoing all you need to do is PM us to get further assistance.

     

    Please select our name to get to our profile page

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear back from you soon!

    • thederpy14's avatar
      thederpy14
      Honored Guest
      4 months ago

      I am having similar issues. My headset and drivers are up to date. I also have an MSI laptop with an RTX 4070 and after several driver reinstalls and uninstalling reinstalling the app and trying the suggested fix above I am still having issues and I cannot use the meta link. Help.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        HI thederpy14, 

        Can you please send us a private message and we can look into this further for you? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.