hanging at horizon app; looking for headset
Hi Just spent whole day setting up quest 3nand I am about to give up...I have quest 3 and sucessfully paired in the Quest link. Then comes the setup and at pair in the horizon it hangs.. In the a...
Forum Discussion
Hi there Emil,
We came across your post and would love to lend a hand so you can get back to exploring the Metaverse with us!
Here are a few troubleshooting steps we can try to get your headset paired to your phone.
1. First of all please make sure phone is compatible with the Meta Horizon mobile app
Ensure the mobile app and headset are on the latest available version
The latest version of the mobile app can be found downloaded from:
2. If you are having issues getting your headset to update please visit our Software Update Tool, this will force your headset to install the latest update available to it.
3. Ensure phone and headset are connected to the same network, on the same frequency.
4. Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings.
If the Issue persists after trying these steps please get back in touch with us for further troubleshooting!