Forum Discussion

fe4rg's avatar
fe4rg
Honored Guest
2 months ago

headset refusing to connect to controller

im just genuinely confused on how this happened but basically one day i decided to play some vr after not playing for a couple of months and it was all running fine and so i tried to play again the next day and the controller just had a constant buzzing every 5 seconds or so and i tried to pair them through the app and every time i went to search for a nearby controller it said “headset disconnected” and stopped searching and so i talked to a oculus tech assistant and we went through all the steps until it came to the last one which was a factory reset and i did it and it still isnt working i would like to know if this is something i have to bring into the shop or something i can fix now with meta support.

controller
Headset
Meta Quest 2
Quest 2

4 Replies

  • Maccyb123's avatar
    Maccyb123
    Superstar
    2 months ago

    I'm no expert but it sounds like one of the trigger mechanisms might be stuck. You might need a replacement. In the meantime, if you haven't tried it, sure you have, but just in case, change the batteries and try again. You mentioned just one controller having the issue, is that right ? If so, and nothing fixes it, it's broken.

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Protege
    2 months ago

    Ehm I think that could be the battery low indication... Did you check the battery in the controllers? 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hey there,

     

    We saw your post on the forums and wanted to lend a hand!

     

    Having issues trying to connect your controllers to the headset isn't ideal, especially when you're coming back from a break of playing your favorite VR games. We would love to help further and get you back to enjoying the Metaverse! If you could get in touch with us privately so we can gather some information that would be perfect. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear back from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi again,

     

    We just wanted to check in to see if you still need any assistance?

     

    If you do please don't hesitate to send us a private message!