I reset my Oculus quest 2 because it had file problems, once I reset it I can't reconnect it. On meta horizon, it tells me that my headset is still paired. I can't delete it from my account to put it back on. I even tried resetting my headset again but nothing changes. Can someone help me please? Thank
Hey there Jeremy.benoit.39982.
We hear you're having some problems with your Quest 2 not connecting to your phone, while it's still saying that it is connected, we'd love to look into this for you!
Now, we'd like to investigate this problem closer with you together, for this we'd like to ask you to contact us privately, which you can do very easily by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Once you're there, we can review this problem together and get to the bottom of this, and finally get you back into the Metaverse!
We look forward to hearing from you soon!
