Hey there,
We appreciate your patience and while we got back to you about this is issue, thanks for bringing it to our attention.
We want you to fully experience the vision of future with our Meta AI Ray-Ban's, just like everyone else. So please allow us to try out best to help you out with this connectivity issue.
To try and help you get connected, we have provided you with a link to our website below. Here you will be able to find plenty of troubleshooting steps to try and help fix the issue.
Troubleshoot pairing issues with Ray-Ban Meta glasses
If you are facing any trouble with these steps, or have any other questions, please don't hesitate to reach back out. Alternatively, for a more direct support method, please feel free to reach out to us on private messages.
To send us a private message, please select our name to get to our profile page, or click: HERE. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope this helps!