Hello, my previous account was disabled because it was under my daughter. I created a new account but my quest goggles are still paired to the account that was disabled. How do I fix this? I do not see any clear way to get in connect with Meta directly to submit an appeal or authenticate my account. This has been frustrating just trying to play with the goggles with my kids. Any help would be appreciated. Thank you.
Hey there,
We saw your post and wanted to lend a hand!
Experiencing issues with your Meta Quest being connected to a disabled account can be far from ideal, we would love to look into this and provide you with the support needed but before we can do that we need you to reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
Thank you I just sent you a private message!
To add a new primary account to your headset, you need to do a factory reset. Use the same parent account that was used to purchase all your games, if possible. The parent must be added as the primary account when setting up the headset, then add the child's profile through the Family Centre settings (tap the hamburger ||| menu) in the Meta phone app.
Thank you Steve! I will try that along with talking to MetaStoreHelp!
Hey there, we just wanted to check if you would require any further support?
If so, please reach back out to us!
