Forum Discussion

BubblyLeopard1843's avatar
BubblyLeopard1843
Honored Guest
5 months ago

Help! I'm in an endless loop of logging in!

My sons Quest 2 headset asked for an update to be done. We should go to meta.com/device and enter the code on screen when prompted. Did this and it says (in swedish, translated to english - 'invalid device code request') If I then click support or troubleshoot, I can't login to that as it says the account doesn't exist, or that it's not connected. Help?... 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there,

     

    We understand you are encountering login issues. Here are a few steps to resolve this issue:

     

    • Try a different browser and device to log into your account
    • Make sure that you have the latest version of the Meta Horizon app installed on your phone.
    • Make sure that your phone has Bluetooth turned on and that the Meta Horizon app has Bluetooth permissions.
    • You may need to update your headset's software before you can log back in. Use the software update tool to update your headset.

    If these steps to not work, we would like to encourage you to reach out to us via private message, we'd love to investigate further:

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We will do our best to explore the most appropriate solution for you and hope to hear from you soon!