Forum Discussion

ijustwantmyaccountbackmeta's avatar
ijustwantmyaccountbackmeta
Honored Guest
1 month ago

I am stuck in Meta support hell: all nine circles and no way out

I'm stuck in what feels like Meta account hell and I'm hoping someone here has been through this nightmare.

My account was created with email and locked down with 2FA on a phone number I no longer have. My old carrier said there's zero chance of getting that number back, and my recovery codes are either used up or have expired somehow. I've been locked out for a week now.

I've spent hours going in circles through Meta's support pages. Need account help? Check the forum—except I can't log in to see it. Login issues? Enter your device serial code—which goes absolutely nowhere. The worst part? There's literally no way to contact an actual human. No email, no support tickets, nothing. Just an endless loop of useless help pages.

I'm not giving up yet, but I really need to hear from someone who's gotten through this. Has anyone successfully verified their identity with a government ID or passport to recover their account? If you've dealt with this mess (or something even worse), I'd love to know how you got out of it.

I had to make an extra account to even write this disscussion post. It's really heartbreaking, because I actually love using my Quest. But I can't lie, having to go through this entire ordeal leaves a bitter aftertaste.

Air Link
App (Mobile)
Headset
PLEASE HELP

2 Replies

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hp ijustwantmyaccountbackmeta​ 🙂

    ijustwantmyaccountbackmeta wrote:

    There's literally no way to contact an actual human. No email, no support tickets, nothing. Just an endless loop of useless help pages.

    There is a way....support via email, chat or WhatsApp HERE

    You don't need an account for that.

    The way to get there is get support - order, returns, delivery and payments - my issue is not listed here ........ just in case you need it again 😉

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hello there, thank you for posting on our forums.

     

    We understand you are having some issues accessing your account due to a 2FA issue. We would recommend following the steps outlined below to contact our support team privately. They will be able to ask for more details and get you the best support possible. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.