I purchased Meta Quest 3 in Trento, Italy, at Mediaworld but my Meta Horizon account is blocked.

I forgot to mention in the previous message that when it asks me to verify my account, it shows me as if I'm part of a school organization or something else. But I purchased the Meta Quest 3 as a private user, and the registration was done as a private user, not as an organization. 

Ciao Beppe