Forum Discussion

harrymacduff88's avatar
harrymacduff88
Honored Guest
5 months ago

install Error for the Oculus link app

I recently purchased the meta quest 3 to use in my office, while trying to get the link app setup I keep running into an error message after about on 8th of the loading bar for the installation after the download period, the Error message says "Restart Computer.   sorry, we encountered an error during installation.  Please restart your computer and try running link setup again, if you still experience issues, contact quest support. 

we have checked over logs, we have removed all antivirus, and restrictions even as far as trying it in safe mode with network, and we get the same answer.  

can anyone tell me what I am doing wrong or missing? 

my computer specs are 

windows 11 version 24H2 latest update

32 gig ram

Intel R Ultra 9 285 2.5 GHz

Nvidia GeForce RTX 5070 latest drivers

Error
Meta Link
setup issue
windows 11

2 Replies

  • GeekSeby's avatar
    GeekSeby
    Explorer
    5 months ago

    You are running with admin permissions (elevated user account) and no modified windows services?
    Some "debloaters" brake specific services that might be required by meta/quest to install.
    It might be as simple as a service that allows you to set up a local server, as meta quest app does have its own server running in the background.
    It might be the install fails as windows rejects setting up the specific services or launching certain apps to work with the app?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi harrymacduff88. We can see you are having issues with installing Quest Link on your work PC. 

     

    We really appreciate you trying to get this issue resolved and we thank you for also mentioning the troubleshooting steps which you have tried and also providing the specifications for your PC.

     

    There can be issues that can come up especially when trying to install applications on company devices, so we would recommend you to contact your IT team to have a look if they are blocking any services or even any installations outside the company network. 

     

    Even though your system has the latest specifications and the graphic card, there can be possibility that they might not be supported by the Meta Quest Link App, as the specifications you had mentioned are not on the official list of supported Windows PC requirements.

     

    If you do feel that there is no issues on your company IT policies, we can still look into some troubleshooting steps for you. For us to provide you with the support you need we would like to invite you to our Private DM to look into this further.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

     

    Please remember, you must be signed into the community first to send us a private message.