Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

EDIT: Hey hey guys! Just reaching back out here to say there is something for us to give a shot. Could you please try the following: Double check that you're trying to set up your device with the same account that you're logged into on your app by going to https://secure.oculus.com/my/devices/ You can go to auth.meta.com/settings on your mobile or desktop app and log out if you're on the wrong account Next, you can either log in with the correct account or you can also start over using different login info by factory resetting their headset. (This will wipe all data from the headset but not erase purchases from your account, so you will be able to redownload purchased apps upon completing setup.) If this doesn't seem to help, please don't hesitate to create a support ticket with our team for some further options!

Known Issue - Meta Device Code Not Working | Meta Community Forums

98 Replies

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MaseSki
Honored Guest
3 years ago
Happening to me as well it’s a joke at this point
ceegee06
Honored Guest
3 years ago
Happens to me too, got several codes, but always the same message. I am a bit reluctant to do a complete factory reset for now.
- BryceFriha
  Honored Guest
  3 years ago
  It won't change anything to do a complete reset factory, it's a server problem not a device problem
  - GenailX
    Honored Guest
    3 years ago
    I agree. Already tried resetting the device and any other workaround I could find.
RobertBooth
Honored Guest
3 years ago
I turn on my headset; I have a Meta account. It asks me to put in my code as seen on the headset. I type it in on the chrome browser and it tells me that it is invalid! I have restarted the headset; logged in and out of my account; gets a new code with the same error. This is unacceptable! When you are changing things, make sure they work! I cannot use my headset and I am so angry about this!! My 500.00 purchase is useless, now!! You better get me a way to fix this, because all you have posted as fixes does not work!!
- GarlicQueen
  Honored Guest
  3 years ago
  Hi Robert. I’m having the exact same issue. My headset had to do a software update. I did that. Restarted it as it said. Got the code. Took my headset off. Went to Safari. Typed in www.meta.com/device. I put in the code ****_**** and it said Error! Along with some other nonsense. I’ve tried it 4 times. Now, I’m waiting for a call back from customer service. I’m not happy!
  Jane
  - Wilson-AJ22
    Explorer
    3 years ago
    Here's what I did. Don't know if it will help.... honestly have no idea why it worked.
    1. Shut the headset off
    2. go to meta and log-in. make sure your facebook account is linked and make sure your device is linked to your meta account.
    3. Go to your phone uninstall the Oculus app and then reinstall it and sign back in. Check headset setting and make sure the phone app can find your headset.
    4. Turn headset on and the code screen should go away.
    
    My only thoughts are that because this is a multi-platform thing, you need to reset ALL things meta. Super stupid. Good luck. Hope it helps
- MetaStoreHelp
  Community Manager
  3 years ago
  Hi there! We would love to assist you with this! At this time, we would like for you to reach out to our support team here so that we can look into this for you.
  - RobertBooth
    Honored Guest
    3 years ago
    It is not an Oculus headset problem! It is a Facebook/Meta stupid update!!
AlKoholic72
Honored Guest
3 years ago
I'm also getting the same errors. The pop-up on my headset keeps popping up when I close it. I'll follow the instructions, and enter the code. Every time it says invalid code. I'm reluctant to do a factory reset at this point. I haven't used my headset in a while, and I'm a little rusty with how to do a reset, and get all the games I've purchased back. Hope they can get this fixed soon, seems to be an issue in their end. Guess I'll pack it back away, and try again later, and contemplate selling it.
AlexCharlotte
Explorer
3 years ago
I have the same issue, this update was a joke. Why force this crap on everyone when it was working fine before. Meta and their stupid updates....
fireshaper
Honored Guest
3 years ago
Yep, I'm having the same problem. Tried using different browsers and rebooting my Quest 2, still not working for me.
- BoomerMurphyJames
  Honored Guest
  3 years ago
  For anyone still having this issue - other user Hermione on other thread found the actual solution
  ADD SECOND/THIRD/FOURTH ACCOUNTS to same device
  1) In a browser, log out of your PRIMARY meta account if already logged in
  2) In a browser, log into your meta account using SECONDARY account login info (different email/username/pass)
  3) In the same browser tab, in the address bar, type meta.com/device
  4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code.
  5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.
  Repeat as necessary for additional accounts.
antonigno
Honored Guest
3 years ago
same here
PSTRYKER1
Honored Guest
3 years ago
Same error here. Come on Facebook, get your act together.
AlexCharlotte
Explorer
3 years ago
I have done all possible "quick fixes" and tried the troubleshooting things as well, except fabric reset. I rather not go that route unless i absolutely must. Really annoying having to do that just because they release a poor update.. Gave up after 3 hours of trying.. Really hope this gets fixed any time soon.
swingbold688
Honored Guest
3 years ago
I had to reinstall the app then it worked for me, dumb as hell though i hate facebook