Forum Discussion

Umbreon561's avatar
Umbreon561
Honored Guest
4 years ago
Solved

Left controller keeps disconnecting and is hard to re-pair

My son's left controller keeps disconnecting itself then has issues with re-pairing .

controller
Controller Input Loss
Controllers
Meta Quest 2
Pairing
  • MetaQuestSupport's avatar
    MetaQuestSupport
    4 years ago

    Hi there Umbreon561! We see you're having a connectivity issue with your left controller. We know how that can really interrupt gameplay, so we want to do everything we can to assist you. Please try the following troubleshooting steps:

    • Replace the battery with a new one
    • Remove the battery for 30 minutes to reset the controller
    • Restart your headset before trying to re-pair your controller
    • Last resort: perform a factory reset

    If you are still facing connectivity issues after trying these steps, please feel free to reach out to us in a private message on our profile. We'll see you there! 

  • TheAntiSocializer's avatar
    TheAntiSocializer
    12 months ago

    Hey everyone! Just wanted to jump in and note that I'll be going ahead and locking this thread. The reason being that the original post is from 2022 and could now have a different root cause than anything seen in recent times. 

    If you're still running into issues, I did pin a support comment where you can find some relevant troubleshooting and a link to support PMs. Alternatively you can also create a new thread within the Get Help boards. 

    Thanks! 

26 Replies

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  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    4 years ago

    Hi there Umbreon561! We see you're having a connectivity issue with your left controller. We know how that can really interrupt gameplay, so we want to do everything we can to assist you. Please try the following troubleshooting steps:

    • Replace the battery with a new one
    • Remove the battery for 30 minutes to reset the controller
    • Restart your headset before trying to re-pair your controller
    • Last resort: perform a factory reset

    If you are still facing connectivity issues after trying these steps, please feel free to reach out to us in a private message on our profile. We'll see you there! 

    • STHKTL's avatar
      STHKTL
      Honored Guest
      2 years ago

      I'm having the same issue at this point I might just get rid of it all together cause I tried factory resetting it and now it wont connect so I cant even set it up so it useless now and I bought this so long ago I don't have the info or money I need to get a replacement so I'm just completely disappointed

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        Hey there, STHKTL! We heard that you're reporting issues with your left controller and after doing a factory reset on your headset, the controller will not connect. We know how important it is to have a functional controller, so let's work together to get to the bottom of this! 

         

        After performing a factory reset, you'll need to remove the controller batteries, wait 1-2 minutes, and then reinsert them. If you haven't already, please replace the old batteries with new ones during this process. Additionally, remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.

         

        If this doesn't do the trick, please reach out to us via PM, as we'll need to request sensitive information to take a closer look at your device. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      12 months ago

      Hey everyone! Just wanted to jump in and note that I'll be going ahead and locking this thread. The reason being that the original post is from 2022 and could now have a different root cause than anything seen in recent times. 

      If you're still running into issues, I did pin a support comment where you can find some relevant troubleshooting and a link to support PMs. Alternatively you can also create a new thread within the Get Help boards. 

      Thanks! 

  • doof.2022's avatar
    doof.2022
    Explorer
    2 years ago

    My sons is doing the same tried everything hard reset change battery left it out re paired nothing works

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey doof.2022! Having your controller disconnect constantly can really be detrimental to your VR experience, so we'd be glad to lend a hand! 

      Seeing as you've already attempted the previous troubleshooting provided to no avail, we'll need to gather some sensitive information. Please don't hesitate to PM us @MetaQuestSupport where we can look into some other possible options. 

      We'll see you there!

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey again, doof.2022! We're just stopping by to see if you were still needing some help with your controller issues. If so, please don't hesitate to shoot over a PM so we can look into those other options!

    • gtgirl79.2023's avatar
      gtgirl79.2023
      Honored Guest
      2 years ago

      I have been having the same issue. It keeps disconnecting. I have tried taking out the battery, changing the battery, repairing. The only other thing I haven’t tried is a factory reset. I wonder if that will help. At this point, I’m a little upset because I haven’t been able to use it properly since I got it.

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        Hey there, gtgirl79.2023. We can definitely understand how concerning it would be for your left controller to continuously disconnect as you've described here, and we'd be glad to help out however we can! When you removed the batteries, did you leave them out for at least 15 minutes? If not, give that a try as it will reset the controllers and could help fix this issue. If that doesn't help, a factory reset wouldn't be a bad idea. We'll leave the steps for a factory reset below just in case they're needed. Let us know how the troubleshooting turns out! 

         

        From the Headset:
         

        • Power off the headset.
        • Press and hold volume down & Power.
        • This will boot into the USB Update Mode menu.
        • Press volume button to move selection, press power button to make the selection.
        • Navigate to Factory Reset and press the Power button.
        • The device should now begin the Factory Reset process.

        We'll be looking forward to hearing back from you! 

  • luvvvforkeeyy's avatar
    luvvvforkeeyy
    Honored Guest
    2 years ago

    My left controller keeps going out even tho i replaced the battery & its saying low battery when i just replaced it it been almost a year since i had dis Oculus & it never did dis before can i get help with it ?

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey there, AJW820. We wanted to follow up with you to see if you still need help with your left controller. Let us know; we are here to help!

  • FreeWillee's avatar
    FreeWillee
    Honored Guest
    2 years ago

    It seems a lot of people have issues with their left controller. Ours cuts out in the middle of a game and nothing fixes it. 

    • speckledglass's avatar
      speckledglass
      Honored Guest
      2 years ago

      Having the same issue left controller. I have followed all the trouble shooting steps have only had this for 2 weeks. And a replacement controller is 150 bucks total waste of money. 

      • doof.2022's avatar
        doof.2022
        Explorer
        2 years ago

        We had to send full thing back and got a replacement but was still under warranty 

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hello everyone, and thank you for reaching out. We appreciate any troubleshooting that has been attempted to fix the controller issues. If you have not tried the troubleshooting steps provided in this thread, we suggest doing so. If all else fails, we will then ask you to contact us in a PM. This way, we can dive deeper into the issue. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • jaxxyboy.2023's avatar
    jaxxyboy.2023
    Honored Guest
    2 years ago

    My right controller is disconnected forever. Is there any ways to fix that?

     

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey jaxxyboy.2023. We know not being able to use your controller can be a bummer and we do want to be able to get things squared away with your issue. If you have tried everything in the thread listed above for troubleshooting and it did not work, send us a PM so we can explore other options for you. You can do so by clicking the link here. We're here to help in any way possible. Hope to hear from you soon!

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey there, jaxxyboy.2023! We just wanted to swing by to continue working with your right controller. Whenever you're free, do send us a PM. We'd love to take a further look into your device!

  • speckledglass's avatar
    speckledglass
    Honored Guest
    2 years ago

    So after multiple resets I ended up having to buy a entirely new controller. Which is super disappointing because they are expensive. 

  • Tfrench31's avatar
    Tfrench31
    Honored Guest
    12 months ago

    My son’s left controller has disconnected as well. We went through all the trouble shooting and it still won’t connect. 

    What next?