It's been at least a year since i've used the system and I didn't have any problems before. I've changed the controller batteries, I updated the software. I unpaired, and re-paired the controller with a fresh battery. Not sure what else to do. In the middle of beat saber, the left one will just disappear and then reappear across the screen.The controller just keeps going on and off. Please help
Hi there JuliaLawlorr,
We noticed your post and we would love to lend a hand to get you back to swinging your beat sabers uninterrupted.
We can see that you have already tried most of our troubleshooting steps, can you confirm that you have removed any accessories from your controllers?
Along with that could you let us know what the LED status of your left controller is showing as. (Solid, blinking SOS, no light at all.)
Hope to hear back from you soon!
No accessories on the controller. The controller lights up with each vibration then turns off.
Hi again,
So that we can look into a possible replacement controller could you please send us a private message.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hope to hear from you soon!
