Forum Discussion

kreekel1's avatar
kreekel1
Explorer
1 month ago

Link cable no longer works after latest updates V83 and Horizon Link

I have the  problems winth the link software  after update to V83  and Metahorizon link 
as soon as you choose link the software crashes in to a black screen 
and you have to restart the set 
i am using cable for simracing 
i can race wirelessly if i bijpass the whole meta using Virtual desktop
it has happend before when i was pushed to version 76 
and now its all broken again 

 

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hello kreekel1,

     

    We came across your post and wanted to see if we could help to get you reconnected via the Meta Quest Link app, so you can get back to racing in no time.

     

    Here are steps to troubleshoot and fix the Link cable connection:

    • Ensure your PC's graphics drivers, the Meta Horizon Link app, and your headset's software are all fully updated. Outdated drivers are a common cause of disconnects.
    • Disable the Public Test Channel (PTC). Being in the PTC may cause compatibility issues.
      If you are using Oculus Tray Tool or other third party software that can make modifications to graphics or settings, please uninstall for troubleshooting purposes as these programs can cause conflicts that effects performance and display.
    • Repair the Meta Quest Link app.
      • Go to https://www.meta.com/quest/setup and click Download software.
      • Select Repair.
      • If Windows asks you if you are sure you want to open this file, click Yes.
      • If Windows Defender prompts Windows protected your PC, click More info, and then click Run anyway.
      • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
      • Please remember to re-enable your antivirus software once you have completed the repair.
      • Allow the repair process to run, download and install.
      • Launch the Meta Quest Link app.

    If this does not resolve the problem, please reach out via a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • steve_40's avatar
    steve_40
    Consultant
    1 month ago

    I found that after the last Link update, some of the internal Link settings have been changed. Have you tried using the OculusDebugTool to check your Link settings? I had disabled Asynchronous Spacewarp and Sliced Encoding, but the update re-enabled or changed these settings and caused severe problems for some of my PCVR games until I set the settings back to what I had previously.