Forum Discussion

subspace__eddy's avatar
subspace__eddy
Explorer
4 months ago
Solved

Link failure in dual-boot

I have been using cabled Quest Link successfully on a Windows 10 pc. It's not without its issues, but I manage quite well. I also have Steam installed.

In an effort to discover if Steam affects my Meta program (long story), I have installed a second version of Windows 10, on a dual-boot scenario. In other words... both Windows 10 (fully up-to-date), same USB cable, same USB port, same headset, same Quest Link app version. Only program on the new install is Quest Link... which doesn't work! It recognises my pc in the headset, but when I attempt to connect, all I get is the Meta logo, the swirling colours and the infamous 'three dots'. Oh, and a message on my computer saying that "Meta Quest isn't working properly"... thank you for pointing out the obvious!

The only difference I can see between the two installs is that I didn't install any of my normal programs (VLC, MS Office, Firefox etc. and of course, Steam).

Question: Why won't it work? Short of installing all the other unrelated programs (which shouldn't make any difference), I don't know what else to try. Any suggestions?

 

 

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey subspace_eddy,

    We can see you're having trouble launching the Quest Link app on your new OS install. We'll do our best to help you out with this!

    Here are some quick fixes that are worth trying:
     

    • Restart your computer
    • Manually uninstall the Meta Quest Link App and then try to install again
    • Disconnect or disable the internet connection to your PC and reconnect it while still running the installer
    • Disable your Anti-Virus software
      • Only for the install process; the Anti-Virus should be re-enabled once the installation is complete
      • After successful installation, confirm the Meta Quest Link app is added to the antivirus software's whitelist. You can learn more here.
    • Ensure Link or Rift cables are not plugged-in before or during the install

    If none of those steps work for you, please send us a DM and we can review your log files for you. 

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • subspace__eddy's avatar
      subspace__eddy
      Explorer
      4 months ago

      That did it, thanks oculusness. I had installed Visual C++ 2012 and assumed Windows Update would update it automatically if necessary, but it didn't (although it seems to have done it on my original installation). Thanks again.