Forum Discussion

markriosvinas's avatar
markriosvinas
Honored Guest
13 days ago

Link not working

Since update V81 my link cable has stopped working, I have tried uninstalling and reinstalling the app, run all updates since last week, updated drivers, enabled access to the BETA, gone to device manager and disabled power saving on the ports. again uninstalled and reinstalled the app. i am still unable to run link with my PC

9 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there markriosvinas,

     

    We just wanted to check in with you and inquire if you are still experiencing issues linking your Meta Quest headset with your PC. If so, then please advise if your PC meets the minimum system requirements.

     

    Looking forward to hearing from you and getting you back experiencing the Metaverse using PCVR! 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Thank you so much for letting us know that you're still experiencing issues using Meta Quest Link with a cable since the latest update. We'd be more than happy to investigate this further.

       

      Could you please reach out to us via private message so we can look into this with you? To do so, select our name to visit our profile page, or click here. Then, click "Send a Message" to contact us privately. Please note that you must be signed into the community to send a private message.

       

      We're eager to hear from you!

    • steve_40's avatar
      steve_40
      Superstar

      You should have started by searching the forum about that issue 😉.

      • Gutek458's avatar
        Gutek458
        Explorer

        For what reason? To learn that this crap just randomly stops working all the time or what? It's good people are pushing such topics, maybe one day meta will do something about it. Although considering their "achievments" in VR, AI and other branches aside of Facebook I don't think they will. 

  • I think i am having the same issue? Windows can see it connect to my system but Link cant. Spent two days troubleshooting, and no avail. Even went as far as replacing my headset and that didnt work either. Tried 3 different cables, different ports. Nothing worked,. So is it a Software issue?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there VictorNoLegzzz,

       

      We see that you are also experiencing  issues using the Meta Quest Link app, so that we can look into this with you could you please send us a private message.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing from you soon!