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UGlyBeach's avatar
UGlyBeach
Honored Guest
1 month ago

locked out of admin user

my son had a quest 2.  he gave it to a friend when he got a quest 3, but he didn't reset the headset. 

He was having issues logging in to his normal user so he created a second account.  lets call them user 1 and user 2

I deleted the meta app off my phone and now he cant access the store or play online (i think?)

I have reinstalled the app and logged on, reconnected the device to my app.  the next troubleshooting step was forgetting the Wi-Fi and reconnecting but the headset said I don't have permission to do that.  

i think his 'user 1' is the admin, but he's never used it on the quest 3 and cant access it.  when i try to access user 1 it says 'something went wrong' so i click 'generate device code'.  the page appears to refresh but nothing else happens.

is there a way to reestablish connection to the internet and store?

14 Replies

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi UGlyBeach​ 🙂

    UGlyBeach wrote:

    i think his 'user 1' is the admin, but he's never used it on the quest 3 and cant access it.

    If user 1 account isn't used, I would factory reset the Q3 and set it up with user 2 account as admin.

    This means, all purchases made with user 1 account are lost, but i think, since your son doesn't have access to that account anyways, this doesn't matter.

    How to factory reset your Meta Quest

    • UGlyBeach's avatar
      UGlyBeach
      Honored Guest
      1 month ago

      how do i set up user 2 as the primary account after i have reset it?

      • Choleni's avatar
        Choleni
        MVP
        1 month ago

        UGlyBeach​  just use "user 2 account" to set up the Quest after the factory reset. The account which is used to set up the headset becomes automatically the admin/owner.

  • Moonyaxe's avatar
    Moonyaxe
    Honored Guest
    1 month ago

    Reset your meta account passwords on both of your accounts. Who cares if the friend doesn’t get to play? He can just create another account for himself. Hope this helps! 

    • UGlyBeach's avatar
      UGlyBeach
      Honored Guest
      1 month ago

      i cant work out how to do this, as only user 2 shows up on my app.  any ideas?

      • Moonyaxe's avatar
        Moonyaxe
        Honored Guest
        1 month ago

        If you have facebook than it makes things a lot easier. Log in to facebook with the main account, click on profile, click on account management, select the meta horizon and change your password in there! I hope this helps!