Forum Discussion

Honored Guest

10 days ago

Solved

Meta Horizon app black screen

The app keeps showing a black screen. My Quest 3 headset, which I just bought, stays on the screen asking me to enter the pairing code to link it to my account, but since the Meta Horizon app is stuck on a black screen, I'm unable to complete the pairing process. Is anyone else experiencing the same issue?

Choleni
10 days ago
Hi Tzipitl 🙂

The Horizon app works without issues for me.

Uninstall/reinstall the phone app and see if it works then.

If you still only get a black screen on your phone, maybe use another phone or a tablet to pair the Quest.

4 Replies

Choleni
MVP
10 days ago
Hi Tzipitl 🙂

The Horizon app works without issues for me.

Uninstall/reinstall the phone app and see if it works then.

If you still only get a black screen on your phone, maybe use another phone or a tablet to pair the Quest.
- steve_40
  Honored Visionary
  10 days ago
  I noticed last night I was getting a black screen when opening the Meta Horizon app on my iPhone. I closed and re-opened the app and then had to wait about 1 minute, then everything suddenly loaded.
  
  PS. I still get that random "device locked" pop-up 🙃.
  - Choleni
    MVP
    9 days ago
    I had some loading issues a few hours after I posted it worked without probs😂 not complete black though.
    
    steve_40 wrote:
    I still get that random "device locked" pop-up 🙃.
    
    I still have to tell the app that I DON'T want to pair a Quest 2 now.😂