Meta Horizon Scrolling Bug

Question

When I try to pair my quest 2 with the meta horizon app, I'm unable to scroll down and choose quest 2 on the device pairing page.

I recently factory reseted the headset. Aditionally my phone is using the same network at the headset and has Bluetooth mode on.

I've un-installed and re-installed the app 3 times, tried two family members phone's (also a samsung), and tried mirroring my phone to my computer's screen.

Here's my phone version incase it's relevant to the issue:

Phone: Galaxy A13 (Samsung)

One Ui version: 6.1

Android version: 14

steve_40 · Answer

I've found many other reviews that have had the same problem as me, I dont think it's an issue with my phone specifically

Funny. I looked through the recent app reviews on Google Play Store and couldn't find any related to your issue. Ditto for the Apple store.
You've already been given some troubleshooting options to try.
Use an iPhone, not Android phone. Or cast to TV, the scrolling will work. Or try changing the text size on your phone, maybe it will force the page to start scrolling. If you already use non-default text size, maybe that is the issue (try default text size).
Just a reminder: we are community members, not official support. We can offer suggestions, but you’ll need to try them yourself to move forward.
&nbsp;

Choleni · Answer

Hi Mona_00​ 🙂
the solution to your problem won't change by reposting&nbsp; your issue.😉
Use a phone/tablet from a friend or family member for the set up.&nbsp;
steve_40​ allready suggested that in your other thread.
Meta Horizon App Scrolling Bug | Meta Community Forums - 1361430
It's not an app error, I can scroll through the headsets just fine.
it's an issue with your phone.
&nbsp;

Maccyb123 · Answer

As steve_40 says, there are no major issues with scrolling on the app. If you have an Android phone try going into settings....apps then go into three apps, Meta App Manager, Meta Horizon, Meta Services, go to storage and delete the cache in all three, and restart the phone. Make sure you are using the latest version of the Horizon app. Don't delete the data obviously. Possibly you have a problem with your phone. Make sure it is fully updated. It also should have Android 5 as the base minimum, but app developers have been told by Meta to target Android 14 as the minimum version for a bug free environment. If your phone meets those parameters, it's possible that there is an issue with your phone touch screen hardware or software. If the cache deletion doesn't work try a different phone, maybe a family members and see if it helps. Good luck. I think the issue for the few people that may be experiencing it is likely related to phone issues.&nbsp;

Choleni · Answer

Mona_00​&nbsp;
Mona_00 wrote:
I dont think it's an issue with my phone specifically.

On some phones the scaling of the app isn't correct - I had that with my previous phone - The purchase button at the bottom of the page was unreachable, also any other thing that was at the bottom. I'm not sure if this scrolling issue is related to that.
Mona_00 wrote:
tried two family members phone's (also a samsung)

Samsung Galaxy A14 5G
One UI-Version 7.0
Android -Version 15
Meta Horizon version: 349.2.0.46.104
Scrolling through the headsets works without issues with this one.

Mona_00 · Answer

I've been going through the app reviews and I've found many other reviews that have had the same problem as me, I dont think it's an issue with my phone specifically. Also as I stated In the post, I attempted with two other devices since mine wasn't working. Is there maybe another way to pair my device or solve the scrolling issue?

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Meta Horizon Scrolling Bug

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