Forum Discussion

Ven_45's avatar
Ven_45
Honored Guest
29 days ago

meta permanently disabled a very important account

Guys can you help me out? 

Hi am having trouble with my account. It was suspended, and it requested an Id to request an appeal but I misunderstood it and mistakenly sent a normal picture, not a government issued Id. Meta reviewed it and said that my account is permanently disabled. Is there a way to recover it, I'm at a loss. That account is so important to me. Appreciate the help

 

2 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    That's unfortunate. If it's a Meta Quest account contact Meta store support. If it's Facebook,, WhatsApp, Instagram, there is no support here as it's for headsets only. There are links at the bottom of the page for support for disabled accounts. Good luck! 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Ven_45,

     

    We've just come across your post regarding your Meta account having been disabled. If the account in question is a Meta account you would use to enjoy the world of VR, then please send us a private message to take a closer look at things. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    If the issue is regarding a Facebook or Instagram account, then please visit the respective Help Centers found here and here