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robotgamer300000's avatar
robotgamer300000
Honored Guest
10 days ago

Meta Quest 2 won't bring up menu

Son's Oculus 2 will not allow him to bring up menu.  He can access the lobby, but can't play anything or get into settings.  We tried to sideboot update, but my pc couldn't find the headset.

Any ideas or suggestions?

 

 

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    10 days ago

    Hi robotgamer300000​ 🙂

    While wearing the headset press the power button briefly - headset goes in sleep mode.

    Press the button again to wake it up and see if that fixes the issue.

    If not, try if restarting the headset can fix the problem...... maybe even several times.

    This worked for other users.

    Also, report the bug, using the "bug" button in the headset.

     

    • robotgamer300000's avatar
      robotgamer300000
      Honored Guest
      10 days ago

      Thanks for the suggestions, but we've tried all that.  No "bug button" available as menu is inaccessible.

       

      • Choleni's avatar
        Choleni
        MVP
        10 days ago

        robotgamer300000​

        robotgamer300000 wrote:

        No "bug button" available as menu is inaccessible.

        Yeah, I meant after you got it back by restarting😅..... which apparently isn't working.

        You can report the bug also from the mobile app.

        Maybe try if factory restting can fix that and bring the menu back.

        How to factory reset your Meta Quest

        In case you want to reach out to Meta support, go HERE for email, chat or WhatsApp with them.