Forum Discussion

Blackguard47's avatar
Blackguard47
Honored Guest
5 months ago

Meta Quest 3 Air Link Trying To use wrong connection

Hi! I've been trying to use my air link recently and something weird came up.

Lately, when I connect to my pc through an air link over my wifi, the ping often skyrockets and the screen wobbles and this happens consistently. I also experience frequent lag issues. I figured that this was just poor wifi so I stopped using my link for a while.

I decided today to try and use it again. I initially encountered major lag issues. When I tried to connect the link, the display in quick settings listed my pc successfully and would display the message "Wifi strength: medium". I attempted to use a link cable, and when this happened I was met with a glitchy connection notification, and then when enabled, a black screen with nothing but the meta logo and lots of shakyness. Of course, I unplugged the cable and disabled the link.

I then tried air link again. However, now the air link displays "Ethernet connection: none" and every time I try to connect to my PC I get a wobbly black screen and that's it, if it doesn't outright disconnect on launch. I have tried restarting headset and PC, restarting the link, re-pairing the headset twice, even unplugging it from its charge cable. Nothing has worked. 

Can somebody please help me figure out how to get my headset to use wifi instead of ethernet so I can connect it to my PC?

Air Link
Link Cable
Meta Quest 3
PCVR
quest 3

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hello there!

    Thanks for bringing this issue to our attention. We can see that you are having some issues to connect to the Metaverse while using Air Link and we wanted to give you a hand! 

     

    Here are some options that might be the solution to this situation:

    • Re-Pairing Air Link:  Air Link issues can sometimes be resolved by completely disabling the functionality on the Quest. To ensure the process is completed properly, use these steps:

                 - In the Quest headset, navigate to the Settings menu
                 -Ensure "Air Link" is disabled/toggled off

               -Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps in our public article about how to Set up and connect Meta Quest Link and Air Link. 
     

    • Hard Reboot, Restart PC, Restart Router:
      If the earlier steps do not work, you will need to reset the whole system required for Air Link to function. If this is something you are wanting to do, please restart your devices, restart the router, then the PC, and finally the Meta Quest in this order. 

    Please, find attached our public article about Troubleshooting Air Link connections, here you will find additional steps and related articles that might be useful to solve this issue.

     

    Keep us updated on your situation, if these steps don't prove to be a solution, sends us a private message and we will contact you with further steps!