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syklops.1's avatar
syklops.1
Honored Guest
5 months ago

Meta Quest 3 Link Cable and Air Link hanging and not progressing

Quest 3 and Windows 10, all was fine. I did a complete new install on my PC with Windows 11. The only thing installed is Meta Quest Link and Virtual Desktop. Meta Air Link pairs ok and shows PC as available. But when you click on 'Launch' it just hangs at a Meta Screen with Logo. This happens with the Link Cable as well. Then the Meta Quest Link messages 'We can't find your headset' then 2 seconds later messages 'Meta Quest Link isn't working correctly'. I uninstalled my Antivirus and reinstalled Meta Quest Link and Virtual Desktop, still the same. Quest 3 Software version is the latest : V79.1031.
Virtual Desktop works fine.

Any help appreciated.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey there,

     

    We realise that connection issues are holding back your PC Metaverse experience, and we'd like to see what we can do to help!

     

    First of all, please ensure that your Link app and PC drivers are also updated to the latest version to ensure all of the latest fixes and patches are installed in case this helps with the problem. However, we do also have a workaround which we understand has helped other users with this issue, with details provided below:

     

    1. Start the Microsoft Services Console (Start → Search → services.msc) .
    2. Find "OVRService".
    3. Right-click "OVRService", select "Properties", and find "Startup type" in the General tab. 4
    4. Select "Automatic (Delayed Start)" from the drop-down menu. This option will make Windows wait until all services set to "Automatic" are started before starting the OVRService service.
    5. Wait 2-3 minutes, click the "Apply" button, and then click "OK".
    6. Restart your PC.

    We hope this helps, however, as we'll need to gather some further information about your setup, please get in touch with us over Private Message, and we can see what options we have available to help!