Forum Discussion

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 months ago

Hi there AjtR90,

 

We've just come across your post regarding the issues you are having connecting your Meta Quest 3 with your PC. We know how important this is to you, as you want to have the best possible VR experience.

 

We really appreciate all of the troubleshooting steps you performed, including trying various USB cables. Please attempt the following steps:

 

  1. Ensure your PC meets the minimum system requirements needed for PCVR
  2. Ensure all cables are properly plugged into the PC in the right ports.
  3. Whitelist the Meta Quest Link app in their antivirus/firewall program.
  4. Link does not support the use of multiple dedicated graphics cards. If you have a CrossFire or an SLI configuration, please remove one of the graphics cards.
  5. Although some graphics cards can support multiple monitors, the Link can potentially experience issues if more than one monitor is connected.
  6. Please update your graphics drivers

Please note that the Link cable should be disconnected from the computer prior to updating or reinstalling the graphics driver. After an update, the PC should be restarted to make sure the update was successful prior to reconnecting the Link cable.

 

If the issue persists after having follow these steps, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you, as we want you to have the best experience in the world of VR!