Forum Discussion

Blacky007's avatar
Blacky007
Honored Guest
2 years ago
Solved

Meta quest 3 unable connect any wifi

Hello, please help me, few days ago I got quest 3, but from yesterday I having a problem. My quest 3 not connecting to any WiFi, it saying that WiFi saved, if I press again connect, than again I need...
Headset
Meta Quest 3
Wifi connection
  • NeonCommando's avatar
    NeonCommando
    10 months ago

    Hello. Two days ago I ran into a similar problem: Quest 3 does not connect to any of the Wi-Fi networks that are offered in the Settings -> Wi-Fi menu. A solution was soon found. It is necessary to forget all previously saved Wi-Fi networks. Next, when you restart the headset, a page should be displayed with the text that there is no Internet connection. On the same page, you can click on the link in the Wi-Fi network selection menu. This menu is very different in its design from the similar menu that is in the Settings section, and in it the headset easily connects to any network.

r777466's avatar
r777466
Explorer
2 years ago

i ran into this yesterday too, started with a 6GHz Wi-Fi connection (which repeatedly failed per the outstanding issue with v65) then once this bug appears you can't connect to -any- network (i have separate 2.5, 5, and 6GHz SSIDs and tried each of these). the networks show up in the previous connections list with a note that they are not available, and in my case they claim the authentication mechanism is none in spite of the password prompt/entry when attempting to connect which seems like a relevant clue.

- no captive portal and a good signal from the router, the connection works well with other devices at the same location (and had been working okay with the Q3 previously).
- clearing the previous connection entries has no effect, and restarting or power cycling the headset does not resolve the issue (it seems like some invalid configuration has been persisted to the WiFi controller).
- a factory reset of the device got back to a point where i can connect to the 5 GHz network (though 6GHz connectivity remains broken).

Enzideout's avatar
Enzideout
Honored Guest
2 years ago

Mine is acting similarly. I am unable to connect to any new networks. I couldn't even connect to my hotspot, so I made it have the same SSID and password as my home network and it connected just fine. I noticed that when I tried connect to the new network and it failed, when I tried to edit it, the security was set to none. I agree this seems to be a bug.

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hey there, Enzideout. We can understand how this can impact your gameplay experience and just your VR experience in general, but not to worry, we are here to help out the best we can.

     

    Have you attempted the following steps as stated in our previous post on here?

     

    We can provide some more steps below for you to try out:

     

    • Reboot the headset.
    • Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
    • Try connecting to a different network.
    • Perform a factory reset.

    As well as disable the dual-band feature of the router router so the headsets can be on the same channel

     

    Give these a shot and let us know if any of them work for you.

    We look forward to hearing back from you.

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hey again, Enzideout. We are just reaching back out again to see if you still need assistance with this.

     

    If so please do reach back out to us as we would love to help you resolve this.