Meta Quest 3s can’t connect to app
Meta Quest 3s worst device I ever purchased. Can’t connect device to app, did all the troubleshooting tips besides with Pc cause I don’t have one and that’s unfair to the customers who don’t have one...
Forum Discussion
Thanks for the comment. I have tried all of that to the point meta support had me factory reset now I can’t get past that screen that gives the 5 digit code due to my controllers not being able to connect and I can’t connect through the app.
After factory resetting, the controller setup page will ask you to pull out the plastic tabs from the controllers. Is that where you are stuck? Assuming you have pulled out the tabs previously, you have to wait about 10 minutes and the "pull out the tabs" screen will time out and you can then continue setting up the controllers.
It's not clear if you are trying to set up the headset using a mobile phone or PC, but I'll just emphasise that it must be done using the mobile phone, not a PC (some people try to use a PC instead, so of course the headset won't pair).
The other recommendation is to try setting up the headset using a different mobile phone. That fixes the pairing problem most of the time.
If you are still stuck unable to pair, if the headset is new, I would recommend returning it to where you bought it from for an exchange or refund.