Forum Discussion

fact1023's avatar
fact1023
Honored Guest
5 months ago

Meta Quest 3s not showing up in Meta Quest Link "Select Your Headset" menu

Hi,

I'm trying to connect my Meta Quest 3s to my PC using Meta Quest Link. However, I'm facing the following issues:

 

When I go to Devices > Add Headset, the Quest 3s does not appear in the "Select Your Headset" list.

 

If I choose Quest 3 instead and proceed with the normal setup steps, the connection does work, and I can use Link.

 

However, even after successful connection, the headset does not appear under the Devices tab.

 

I have tried both Link (USB) and Air Link (wireless), but the result is the same in both cases.

 

My Meta Quest Link app version is 78.0.0.988.310.

 

 

Has anyone else experienced this issue with the Quest 3s? Is there an update or workaround available to properly detect the headset?

 

Thanks in advance!

10 Replies

  • Alex_Teine's avatar
    Alex_Teine
    Honored Guest
    1 month ago

    Did you ever figure out how to fix the missing options problem in the "Add Device" listings?
    My wife and I are having the same problem on one of my computers, my computer shows all the devices, but my laptop is missing the 3S models

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 month ago

      Hey there,

       

      We saw your post and we wanted to lend a hand!

       

      Experiencing issues when trying to connect your Quest 3s headset through the Select Your Headset menu can be far rom ideal, especially when you've just got home after a long day and all you want to do is relax while enjoying some of your favorite games through the Metaverse. We would love to provide you with the assistance needed and to do sow e will leave a few troubleshooting steps below we would appreciate it if you could attempt them! please follow the steps below:

       

      1. Make sure everything is up to date.

       

      2. Repair the Meta Horizons application.

       

      3. reboot your laptop.

       

      If you still having issues after the steps above please don't hesitate to get in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.
       

      We hope to hear back from you soon!

  • steve_40's avatar
    steve_40
    Consultant
    5 months ago

    If you haven't already, I think you might have to first connect your Quest 3s to the MetaHorizon app on your mobile phone.

    • Choleni's avatar
      Choleni
      MVP
      5 months ago

      steve_40​  No, I don't think so.

      The link app shows all compatible headsets - at least it should do that - regardless whether or not you even have a headset.

  • fact1023's avatar
    fact1023
    Honored Guest
    5 months ago

    Choleni​ 

     

    Thanks so much for the continued support!

     

    I really appreciate you taking the time to help. I'll try the repair option as you suggested and see if that makes any difference.

     

    Fingers crossed on my end too .

    Will report back after I try it!

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    fact1023​   try to repair the app... maybe something went wrong when you installed it.

    Download the link app again and start it.

    It will tell you that it is already installed and give you the option to repair.

    Do that..... hopefully all headsets are shown up then.

    I'll keep my fingers crossed🤞

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi fact1023​ 🙂

    you know, that you can scroll through the headsets on the add headset screen?

    If it still not visible after scrolling, you can enable PTC on the link app. 

    It will update the pc app to v79. I just checked it....in that version Quest 3s is defintively in the list.   

     

     

    • fact1023's avatar
      fact1023
      Honored Guest
      5 months ago

      Thanks for the reply!

       

      Yes, I did scroll through the headset list on the "Select Your Headset" screen. The following options appear in order:

       

      Quest 3

      Quest Pro

      Quest 2

      Quest

      (After scrolling)

      Quest

      Rift S

      Rift

      Unfortunately, Quest 3s still doesn't appear in the list, even after enabling PTC and updating the Meta Quest Link app to version 79.0.0.1094.381.

      I also tried reinstalling the Link app, but the situation remains the same.

       

      Is there anything else I should try? 

       

      Thanks again for your help!

       

       

      • Choleni's avatar
        Choleni
        MVP
        5 months ago

        That's strange!

        I have the same version.... for me it looks like this

        I have no idea what's going on🤔