Hi Reedhbrnj,
Thanks for reaching out to Meta Quest Support! We understand you're having issues with pairing your headset to the Meta Horizons app. We'd love to help you sort this so that you can get on with enjoying your VR experience!
Firstly, please could you confirm if you're able to see the pairing code? If not, we would recommend trying the following steps:
- Ensure the mobile app and headset are on the latest available version
- Ensure your phone and headset are connected to the same network, on the same frequency
- Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Thanks in advance! We look forward to hearing back from you and being able to help you further.
