Forum Discussion

Explorer

2 years ago

Solved

Meta Quest Link Infinite Loading

Worked fine since buying Quest 3 a month ago, was working yesterday, today it wont work, tried reinstalling the app, nothing, tried beta branch, nothing. my AMD graphics driver is up to date, it was ...

iSky0
2 years ago
The solution there says to reinstall nvidia drivers, i have an AMD GPU and it's up to date, The day before it happened it was working normal, no updates happened in-between.
Regarding the minimum requirements, if you've read my message properly you would know i meet the minimum requirements, i know im being rude but **bleep**, every time i post about an issue on here, one of you replies the same way, completely disregarding my input..

My solution was as follows:
I had to use Revo Uninstaller to remove all the files and folders related to Oculus after a normal Uninstallation. After that i manually looked for more folders and files and deleted them, in many different directories. Re-installed and it worked.

I shouldn't have to use a program 90% of the community don't know to properly get rid of Oculus files for a clean installation for it to work. The whole bug happens from time to time and it's annoying.

MetaStoreHelp

Community Manager

2 years ago

Hello there, iSky0! We hate to hear that you are also running into this issue, so we would love to take a closer look into this and get you back to a smooth VR experience. To ensure we don't repeat the troubleshooting steps you have already tried, can you let us know if you have already tried the accepted solution posted on this thread as well as check if you meet the minimum requirements to use Link? If, after trying all this, you are still running into issues, please don't hesitate to reach out to us again so we can continue to look into the other options available for you. We can't wait to hear back from you soon!

iSky0
Explorer
2 years ago
The solution there says to reinstall nvidia drivers, i have an AMD GPU and it's up to date, The day before it happened it was working normal, no updates happened in-between.
Regarding the minimum requirements, if you've read my message properly you would know i meet the minimum requirements, i know im being rude but **bleep**, every time i post about an issue on here, one of you replies the same way, completely disregarding my input..

My solution was as follows:
I had to use Revo Uninstaller to remove all the files and folders related to Oculus after a normal Uninstallation. After that i manually looked for more folders and files and deleted them, in many different directories. Re-installed and it worked.

I shouldn't have to use a program 90% of the community don't know to properly get rid of Oculus files for a clean installation for it to work. The whole bug happens from time to time and it's annoying.
- MetaStoreHelp
  Community Manager
  2 years ago
  Thank you for letting us know that you were able to get your Oculus Link to work again, iSky0. Please remember that you are always welcome to reach out to us again if you come across any other questions or concerns!