Forum Discussion

Jxrtle's avatar
Jxrtle
Honored Guest
2 years ago
Solved

Meta Quest Link not working

Hello, I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, ...
black screen
link
Meta Quest 2
PCVR
USB
  • MetaQuestSupport's avatar
    MetaQuestSupport
    2 years ago

    Hey there Jxrtle & Neruat! Experiencing issues with Quest link is no fun! We'd love to provide you with some information regarding troubleshooting this issue, so you can continue enjoying your experience in the VR world! Check out this link to troubleshoot Quest link and Air link and let us know if this helps! 

Jxrtle's avatar
Jxrtle
Honored Guest
2 years ago

I checked all of these and it worked for a second but then it stopped working again.

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
2 years ago

Thank you for letting us know! Just to be on the same page were you able to update your drivers? We might need to restart the set up again. Please use the following steps and let us know if anything changed:  

 

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content
  4. Reboot into Safe Mode
  5. Uninstall the Oculus PC app using the Control Panel
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Oculus PC app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset