Hello,
I have a problem with logging into my account when using Oculus Rift. When accessing the website, I encounter the error mentioned above.
To help diagnose and resolve the issue, please provide detailed information. I would appreciate any assistance in resolving this problem.
After downloading the meta quest link, I try to log in to my account, but I get an error that says "Something went wrong."
This may be due to a technical error that we are working to fix. You can try continuing in another way or try again later.
Hi SnoWwyYT
We understand just how important it is to be able to get your PC and headset connected in order to explore the wonders of the Metaverse and so we would love to advise on the issue you're experiencing.
Based on the error you have advised receiving there is a chance that the meta quest link application you have downloaded could have ben damaged or corrupted as it was being installed and so we recommend performing a repair on the app.
In order to repair the Quest Link app please follow the steps below:
Once you complete the repair if you find that your issue persists we would then recommend reaching out to us by selecting our name to get to our profile page then click send a message so we can then look further into this for you to get to the root of the issue!
I am having the same problem but it keeps saying ''wrong password/email.'' i even made a new account, checked everything was right and it still said it. I've tried repairing it non-stop and it still hasn't budged.
Im having the same issue, is there any fix for this issue, I cant use my device
Hey robert.denny
We're now going to provide you with the next steps to manually uninstall / reinstall the Meta Quest Link App. Again, please follow the steps in order to minimize future issues. (Post 2/2)
Remove any Oculus folders from the following locations:
If after these steps, an issue persists, it is likely not an issue with the Meta Quest Link app itself. This will mean we will need to take a closer look and we would require you to contact us privately, we will provide you with steps on how to do that below:
We hope this solves your issue, if it doesn't, follow the steps above and we'll be happy to help further!
I sorted this, I use Adaware and I think it was blocking a DNS request, as soon as I disabled any Ad blocking, I was able to sign in. Thanks for your help!
Hi again robert.denny,
We just wanted to check in to see if you were able to get back into PCVR okay?
If you still need help please don't hesitate to get back in touch!
Hey there robert.denny!
We'd love to assist you with fixing your Oculus Rift with the Meta Quest Link App. We can see that some troubleshooting steps on repairing the app have already been given on August 26th.
We're going to split these steps up into 2 separate posts due to how much information there will be. If you need assistance at any point we're happy to take this conversation privately to review your account more. More information about how to contact us privately will be listed on the second post that will come through a few moments after this one.
This is a method for uninstalling the Meta Quest Link app to ensure all relevant data has been removed from the computer. The normal uninstaller may not remove a file that is causing problems, so this is like a "factory reset" for the Meta Quest Link app.
When going through these steps, please ensure you are following them in order as if you miss a step the uninstall/reinstall may not complete correctly.
Post 1/2.
I sorted this, I use Adaware and I think it was blocking a DNS request, as soon as I disabled any Ad blocking, I was able to sign in. Thanks for your help!
