Forum Discussion

RedfieldSM's avatar
RedfieldSM
Honored Guest
16 days ago

Meta Quest Link will no longer install

Hi

Q3 with Win11. latest patch

All was working before V81. USB now no longer finds the Q3. Tries to repair the installation. During that, it encountered a problem, stating to restart PC and re-install.

Problem is happenening again. Unable to istall PC Software now. And it does not give any hints whats wrong...

All was working nice 4 days ago...Any idea?

Thanks a lot

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    16 days ago

    Hey there RedfieldSM ! 

     

    We heard you were having some trouble with the Meta Quest Link app, and we thought we'd lend some assistance.

     

    After looking over your post, we think you might need to fully manually uninstall the Meta Quest Link app. This is the closest thing we have to a factory reset for the app, and it should resolve most issues.

     

    To manually uninstall then reinstall the Meta Quest Link app from your device:

    1. Disconnect the Rift/Link cable from the computer
    2. Disconnect your computer from the internet
    3. Backup any content.
      • Learn how to back up your content in our Help Center.
    4. Reboot your computer into Safe Mode.
      • Learn how on this page.
    5. Uninstall the Meta Quest Link app using the Control Panel.
      • Learn how on this page.
    6. Delete all Oculus folders from the folder called C:\Program Files.
    7. Remove any Oculus folders from the following locations:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\AppData\Local
      • C:\Users\YourUserProfile\AppData\LocalLow
      • C:\Users\YourUserProfile\AppData\Roaming
      • C:\OculusSetup-DownloadCache
      • Note: The AppData folder is usually hidden. Use these steps to access AppData.
        1. Press Windows key + R to launch the Run dialog window.
        2. Type %AppData% in the Run box and click OK or press Enter
        3. File Explorer will launch to the AppData\Roaming subfolder.
        4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
    8. Restart your computer in normal mode.
    9. Reconnect your computer to the internet.
    10. Install the Meta Quest Link app again using the setup tool from our website
    11. Reconnect the Rift/Link cable and re-test the headset

    We hope this helps, but if you're still not able to get it re-installed, or your Quest 3 still isn't detecting properly, please don't hesitate to get back to us again!