Forum Discussion

sixwaystop's avatar
sixwaystop
Honored Guest
12 days ago

Meta Quest Pro left controller refuses to connect to headset

Hi Meta Community,

I'm having an issue with my Meta Quest Pro where the left controller refuses to connect to the headset and is essentially not working. Both the headset and controllers are updated to the latest software available. I have tried rebooting and re-pairing, but the left controller still won't connect.

Unfortunately, my device is out of warranty, so I’m wondering what options I have.

Does Meta offer any kind of out-of-warranty service or refurbished left controllers for situations like this? Any advice or direction would be greatly appreciated.

Thank you!

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    11 days ago

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Experiencing issues with your Meta Quest Controllers can be far from ideal, especially when you've had  a hard day and you're looking forward to enjoying some of your favorite games! We would love to provide you with the assistance needed to get you back into the Metaverse, what we will do is provide some troubleshooting steps we would like you to try below:

     

    • Remove the batteries for 30 minutes. Try new batteries.
    • Remove unsupported third-party accessories that may affect the controller's connection. For example, controller covers, controller attachments, etc.

     

    If the above troubleshooting doesn't work please don't hesitate to et in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 days ago

    Hey there,

     

    We wanted to check up with you and see if the issue's been resolved?

     

    If not don't worry as all you need to do is reach out to us privately so we can gather the information needed!

     

    Thanks in advance.