Forum Discussion

tobias.kutning's avatar
tobias.kutning
Explorer
1 year ago
Solved

Meta Quest Remote Desktop won´t start on Windows 11 Pro

Dear Community, I have a problem running Meta Quest Remote Desktop on Windows 11 Pro 23H2 (Build 22631.4037).   Installation with Meta Quest Remote Desktop Setup.msi (Version from 13.8.24) work...
Error
Meta Quest 3
remote desktop
  • tobias.kutning's avatar
    tobias.kutning
    1 year ago

    Could get the App to Start by removing the "Meta Virtual Monitor" Device in Windows Device Manager. After removing that device the App started and could be configured and run correctly. The "Meta Virtual Monitor" got re-installed too... 

     

foretdeleau's avatar
foretdeleau
Explorer
1 year ago

Thank you for your reply, but you've misunderstood me. The remote desktop is not working. I cannot launch it on my computer using my professional account (the only one I use every day).

foretdeleau's avatar
foretdeleau
Explorer
1 year ago

Hi, your team can contact me at [REDACTED]

  • KaminasWife's avatar
    KaminasWife
    Meta Quest Support
    1 year ago

    Hi there! I've just had to go in and remove your personal information. This was a mistake on the part of our support team, but please never give out personal info publicly! Thanks 😊

    If Support asks you for your information publicly again, jump into their DMs!