Forum Discussion

Canman12345's avatar
Canman12345
Honored Guest
4 years ago
Solved

My Airlink audio isn't working

It's just like my audio completely disappeared. I was playing games with the audio just fine like a week ago and searched all about this when it stopped working, and nothing works. My audio for my computer is Headphones (Oculus Virtual Audio Device) and it's at half volume and "Hear computer audio in VR" is on. I tried going to the control sound panel thing on my computer and nothing seems to work, idk whats happening but this needs to be fixed

audio quality
Headset
Pc compatibility
PCVR
  • o0maska0o's avatar
    o0maska0o
    4 years ago

    i found this

    "The problem seems to be caused by sound device driver.

    According to this tweet from Japanese guy, you can fix it pretty easily.
    https://twitter.com/totempolelt/status/1225824158568742912

    1. Make sure you have v14 PTC software installed on your PC and v13 firmware on your Quest
    2. Open up "Sound" menu from Windows Control panel, and then search "Oculus Virtual Audio Device" from "Playback" tab.
    3. Hit the "Properties" button and change the device name as "Headphones"
    4. Click "Apply" button. Now you should be good to go! :)"

18 Replies

  • o0maska0o's avatar
    o0maska0o
    Explorer
    4 years ago

    same problem here
    " My audio for my computer is Headphones (Oculus Virtual Audio Device) and it's at half volume"

  • Bendit74's avatar
    Bendit74
    Heroic Explorer
    4 years ago

    Does your audio work if you use headphones plugged in the Quest headset? I am trying to see if your headset speakers are bad?

  • o0maska0o's avatar
    o0maska0o
    Explorer
    4 years ago

    i found this

    "The problem seems to be caused by sound device driver.

    According to this tweet from Japanese guy, you can fix it pretty easily.
    https://twitter.com/totempolelt/status/1225824158568742912

    1. Make sure you have v14 PTC software installed on your PC and v13 firmware on your Quest
    2. Open up "Sound" menu from Windows Control panel, and then search "Oculus Virtual Audio Device" from "Playback" tab.
    3. Hit the "Properties" button and change the device name as "Headphones"
    4. Click "Apply" button. Now you should be good to go! :)"
    • JonahplayzVR's avatar
      JonahplayzVR
      Honored Guest
      2 years ago

      Dude thank you so much it wasnt working for my mic either but then i enabled it and now everything is up and running

  • Bendit74's avatar
    Bendit74
    Heroic Explorer
    4 years ago

    If you play a game straight from the headset (not using AirLink), does the audio work?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 years ago

        Hi everyone! We know audio is a very important aspect in truly feeling immersed in your VR gameplay, so we want to lend a helping hand. You can find in our public support article regarding Air Link best practices and known issues: to recover audio, reboot the headset and relaunch Air Link.

         

        We hope this resource is of some assistance to you all, so you can get back to fully enjoying PCVR. 

  • TheeLegend's avatar
    TheeLegend
    Honored Guest
    3 years ago

    I had same problem, Here is how you fix it , on pc go to settings , sound , on top right click sound control panel , scroll down until you see “oculus virtual audio device” double click it, box will pop up on the bottom you’ll see Device usage it’ will be disabled , click it enable it click apply … then go to recording section on top and do the exact same thing .. everything will work … since it’s disabled that’s why it’s not showing up in your pc under regular sound settings as a option anymore .. you have to go to control panel .. it just disables randomly some times ,, just do this if it happens again , you’re welcome enjoy 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Hey there, Cheesycrispers. We noticed you're having trouble with your audio, is this issue happening to your device when you are using it standalone as well or just while using Air link? If you haven't already, please make sure your GPU drivers are fully updated and attempt to run a repair on your Quest software.

       

      If you are still having trouble please reach out to us over a private message and we'll be happy to look into this further for you. In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      We look forward to hearing from you.

      • JayHouston's avatar
        JayHouston
        Honored Guest
        2 years ago

        If anyone else is still having this problem...I spent two days working on it until I realized it isn't a hardware or sound device problem. It's a problem with the Remote Display (Beta) software. I have yet to resolve the no sound issue using that app. But other computer connection software, like Immersed has no issues with sound. I hope this helps you help others. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Hey hey, Cheesycrispers. we just wanted to jump in and check on your audio issue, if you still need assistance please reach out to us. We are more than happy to assist you further!

      • Cheesycrispers's avatar
        Cheesycrispers
        Honored Guest
        3 years ago

        uhm they didnt get broken i cant hear when im on airlink thats it, and people say they have the solution... but then i just have a different computer so i dont have those buttons 😞