my headset cant display anything

Question

well, my headset can only display stuff only if I cast from my phone,anyone knows how can I fix this?&nbsp;

Shadow4x4 · Answer

That is a bug that I had recently, I had to return it to best buy but just know even with a warranty at best buy there is a $50 service fee so I recommend getting it returned from meta even without a warranty on it meta knows about this problem and will swap you VR out for a new one.

F.O.O.D · Answer

I wish i could but there is not a single meta store or something like that in my whole country plus the headset is damaged so i don't think they can take it&nbsp;

Shadow4x4 · Answer

what country are you in and also they ship a new one to you&nbsp;

Shadow4x4 · Answer

the black screen is a bug that is part of some updates that isnt intentional and it isnt cause by the person using the headset my headset done that a few weeks ago meta told me to bring it to best buy and they will swap it out ne questions asked but ig they dont know theres a $50 service fee

MetaStoreHelp · Answer

Hello there, we understand that you are having the display issue where it displays black screen, and suggest that you follow the steps below that can be helpful to your issue:
&nbsp;

Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
 Hard Reboot the headset- Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound- If the boot-up sound is not heard:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
 Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
 Use the volume buttons on your headset to highlight Yes and press the power button.

We hope this can help with your issue, and if the issue still persists, please send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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my headset cant display anything

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