Forum Discussion

DancingHeron1849's avatar
DancingHeron1849
Honored Guest
25 days ago

My L/H controller won’t connect.

Having the issue of my L/H controller partially connecting where it will recognise the controller when I try pair it and will do a firmware update, say “SUCCESS” then tells me to press any button to wake it up. Try that and still nothing but the controller has the light flashing in this order: . . .  .   .   .  . . .  So 3 fast 3 long 3 fast. I’ve tried new batteries, tried disconnecting and reconnecting, tried leaving the battery out of it for a few hours then trying to connect again. Checked for headset updates and any other app or controller updates but still nothing. Please help!

Cheers

controller
Meta Quest 3

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    25 days ago

    Hello there, thank you for your post. 

     

    We understand you are having some issues connecting your controller to your headset. Although hand tracking is available, we know how important the controllers are for a full and robust experience in the Metaverse, so we will suggest some steps you can take to help with your issue. 

     

    • While the SOS is flashing, remove and reinsert the battery.
    • Restart your headset.
    • Unpair and re-pair your controllers to your headset using the Meta Horizon mobile app. Ensure that your headset is awake and nearby.
    • Use the software update tool to check for and install any available updates.
    • Perform a hard reboot. Hold down the power button for 30 seconds or until you hear the device reboot again.

    If you are still experiencing issues with connecting the controller after trying those steps, please don't hesitate to follow the steps below to contact our support team privately, they will be able to ask more specific questions to give you a more tailored support experience.  

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    24 days ago

    Hello there, we noticed that you have not yet gotten in touch with us. 

     

    If your issue has been fixed, that's great and we hope you have a great time playing your favourite games in the Metaverse uninterrupted once again. If you are still having issues however, we would recommend contacting us privately for further assistance!