My headset wont connect to my controllers. I tried reset and the white dots showed up but no connect. Then I did a factory reset and I'm stuck because its saying connect controllers but they don't connect and in the app show zero battery. They worked just fine last time I used it and what are the chances both controllers are broken? I take very good card of my headset.
Probably the controller firmware needs updating after a recent headset update. Usually in this case you have to use hand tracking to control the white dot to sign in to your profile when you reboot the headset. Or move your head to point the white dot at your profile image then briefly press the power button to "click" on it. Once logged in to your home environment, the controller firmware should update automatically. Or if you have the Meta Quest Link app installed on your PC, then you might be able to update the controller firmware from the Devices tab. You can also try using the MetaHorizon+ app on your phone to pair the controllers.
Hi KnightBat86,
Thanks for making us aware of this issue you're facing with your Quest 3 controllers. We can imagine how frustrating it is to have no power in your device, especially when you're using new batteries so we want to look further into this for you.
In addition to the troubleshooting steps provided by fish_whisperer_01, we also recommend removing any unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Next, please check the LED status: is it blinking, solid, or is there no light at all?
If there's a blinking or solid light, please unpair and pair the controller to the headset by following these steps.
If there's no light at all, please let us know so we can look into the other options we have.
We're looking forward to your update.
