Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet.
ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck.
super frustrated please help.
Hey jjcoolya, Thanks for letting us know about your issue. We want to do our best to help you out and hopefully get you back to regular use of your headset. First and foremost, thank you for attempting to troubleshoot your headset on your own. However, we want to know if you were able to reboot or factory reset the headset.You may also have overlooked a couple of things, which we will list below. Furthermore, consider the following:
How do you clear the cache
Hey Zuxrty, we would be glad to provide you with the steps for clearing your cache.
Please follow the steps below:
Bluetooth information may vary from device to device.
On an Android device
On an iOS device
Please let us know if we can help with anything else or if you're experiencing any other issues with your Quest that we can assist you with!
Hi, I tried this but it isn’t my internet, all the other networks in my area are also shown as locked.
Hey there glandcrusher! Can you give us a little more information on what's happening for you? When you say all the other networks around you are showing as locked, are you referring to other people's internet signals or other signals in your own house? We look forward to your reply!
Im having issues with my oculus i have not used it for about 2 years and when i got back into my oculus i tried to connect to my wifi it shows "connected to device cant provied internet" but it works when i connect it to my hotspot my current wifi is T-mobile 5g home internet.
Hey Yeshua.torres,
Thank you for letting us know the issue. We definitely know it is never a good time when you have to deal with WIFI issues. Especially when you just want to relax and do some gaming.
If you receive an error while trying to connect to Wi-Fi, you may need to connect your headset to another Wi-Fi network. Some possible causes for Wi-Fi issues with your headset include:
Before you begin Wi-Fi specific troubleshooting steps, please reboot your headset to see if that resolves the issue. To do this:
To change the Wi-Fi network your headset is connected to using the Meta Quest mobile app:
To change the Wi-Fi network your headset is connected to from your headset:
Please let us know if this was helpful for you.
Hey there, jjcoolya. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
Hello I'm having connection issues, the device worked fine for a month and now says connected, cannot provide internet.
what ive tried:
restarting router, and factory resetting the device both with no luck, ive now tried pairing to a hotspot on my phone, which worked!
now we know the device works but i need help with fixing the router issue, currently using Telus in Canada.
Hey there jjcoolya! We hope you're having a wonderful day! Thanks for reaching back out to us regarding this issue! We appreciate you trying all the previously provided troubleshooting steps. In order for us to continue working towards finding a resolution, please go ahead and check how many devices may be connected to your router and make sure to disable the dual-band feature of the router if it is enables so we can make sure the headset can be on the same channel. We hope this helps!
I am using Meta Quest 3. I have the same problem. My wifi router was working fine for around a month. But now it stopped connecting to my wifi router. It says can't provide internet and then disconnects and then reconnects and then repeats it forever. It works well with my android wifi hotspot.
One weird thing is, if I unplug and plug my wifi router it works that day but next day the same issue happens until I unplug and replug my wifi router. This is really frustrating.
Is there any way to fix this?
Hi there PankajSingh, thank you for reaching out to us. We are keen to get you into the Metaverse as soon as possible.
You've mentioned that you're experiencing Wi-Fi issues. Please click here for some troubleshooting steps. In addition to this, could we kindly ask you to reboot the headset and remove any unsupported third-party accessories.
If the issue still persists, after completing these steps, please let us know. We will then investigate further.
We look forward to hearing from you soon!
I fixed it. An easy fix is to change your wifi Router's Gateway from 192.168.0.1 to 192.168.20.1
Normally the settings are in LAN option.
Here is the post where I found the solution: https://communityforums.atmeta.com/t5/Get-Help/Wifi-keeps-disconnecting-on-Meta-Quest-3/td-p/1238251
Hey there, we're delighted to hear you were able to get a resolution.
Thank you for signposting where you found the solution. This will be really useful for other users who may come across the same issue.
If you have any other questions or queries, please don't hesitate to reach out.
Hope you have a lovely day!
I tried everything I cant get the wifi to work
