My Quest 2 is connected with no internet access

Hey Zuxrty, we would be glad to provide you with the steps for clearing your cache. 

Please follow the steps below:

Bluetooth information may vary from device to device. 

On an Android device

1. Open Settings and go to Apps.
2. Go to Bluetooth
3. Tap on Storage and Clear Cache.

On an iOS device

1. Open Settings and select Bluetooth.
2. Forget every Bluetooth device in the My Devices list using the "i" icon.
3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

Please let us know if we can help with anything else or if you're experiencing any other issues with your Quest that we can assist you with!

Hey there, Zuxrty! Just checking in with you about your questions about clearing the cache of your device. If you still need assistance, please reach back out and we will be happy to assist further!

Hey there glandcrusher! Can you give us a little more information on what's happening for you? When you say all the other networks around you are showing as locked, are you referring to other people's internet signals or other signals in your own house? We look forward to your reply!

Hi again, glandcrusher! Hope you're doing well! We just wanted to touch base and ensure we've covered all your questions. If there's anything else you need assistance with, don't hesitate to reach back out. We're here to help make sure you're all set!

Hey Yeshua.torres,

Thank you for letting us know the issue. We definitely know it is never a good time when you have to deal with WIFI issues. Especially when you just want to relax and do some gaming.

If you receive an error while trying to connect to Wi-Fi, you may need to connect your headset to another Wi-Fi network. Some possible causes for Wi-Fi issues with your headset include:

• Captive Portals: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Meta Quest 2 or Meta Quest, but may work after your initial setup.
• Weak signal: If your Wi-Fi network signal is weak, your headset may not see it. Try moving closer to the router (internet connection device), or switching to another Wi-Fi network that has a stronger signal.
• Incorrect password: Make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and reentering your Wi-Fi password.
   

Before you begin Wi-Fi specific troubleshooting steps, please reboot your headset to see if that resolves the issue. To do this:

• Hold down the power button on your Meta Quest headset.
• Continue holding until you see a prompt in VR to reboot your headset.
• Select reboot, then try connecting to Wi-Fi again.
   

To change the Wi-Fi network your headset is connected to using the Meta Quest mobile app:

• Turn on your headset and open the Meta Quest mobile app on your phone.
• Tap Devices in the bottom menu, then select the headset that you are currently using.
• Tap Wi-Fi.
• Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
• Tap Connect to Wi-Fi.
   

To change the Wi-Fi network your headset is connected to from your headset:

• Press/on your right Touch controller to pull up your universal menu.
• Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
• Select Wi-Fi.
• Select the Wi-Fi network you'd like to connect to and enter the password.
• Select Connect.
   

Please let us know if this was helpful for you. 

Hi Yeshua.torres!

We are just checking in to see if you still need assistance.
Feel free to let us know, we are here to help!
 

Best wishes,
Meta Quest Support