Hello I'm having connection issues, the device worked fine for a month and now says connected, cannot provide internet.
what ive tried:
restarting router, and factory resetting the device both with no luck, ive now tried pairing to a hotspot on my phone, which worked!
now we know the device works but i need help with fixing the router issue, currently using Telus in Canada.
Hey there jjcoolya! We hope you're having a wonderful day! Thanks for reaching back out to us regarding this issue! We appreciate you trying all the previously provided troubleshooting steps. In order for us to continue working towards finding a resolution, please go ahead and check how many devices may be connected to your router and make sure to disable the dual-band feature of the router if it is enables so we can make sure the headset can be on the same channel. We hope this helps!
